Called EMAC to discontinue a service plan as I was changing my car and no longer needed the plan. Spoke to Olu who was polite, efficient and courteous. He explained exactly what he was doing at each stage and completed the necessary work very quickly. He is an able communicator, a true professional and a real asset to your business.
Date of experience : 09 September 2024
Reply from EMaC Ltd
Good Afternoon Brian,
Many thanks for your review.
We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
5 hours agoWhat a waste of time ringing . They have zero information on there service plans. Said ring the main dealership. Told him I already have and they keep quoting me for peugeot 208 . I have a e208. The service documents I received are showing oil and air filter changes. Electric cars dont have these. Waste of time the cost was £888 for 3 year servicing . Surely Electric cars are cheaper to service then petrol , they now
saying its £1250 for 3 year . Impossible to be that much for 3 services on an electric car they only changethe pollen filter. It doesnt include brake fluid change, thats an extra £70 on top . Still no call back from last review as promised on 2nd September 07961301170
Date of experience : 05 September 2024
Reply from EMaC Ltd
Good Morning David,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We would like the opportunity to understand your complaint fully and review it further.
A Team Leader has attempted to contact you via telephone to discuss your query in more detail, however, was unsuccessful.
Our Team Leader will attempt to contact you again, alternatively, if we can politely request that you contact us at colin.temple@emac.co.uk.
Kind regards,
The EMaC Team
